✦ Social media best practices

Stop posting and ghosting.

Opening the app, dropping a post, and closing it again is the most common reason local social accounts go quiet. Here's what to do in the five minutes after you hit post.

Why it matters

The platforms told us

You don't have to guess how this works. Both Facebook and Instagram have said it out loud.

Facebook

Meta said Pages whose posts people don't react to or comment on would see the biggest drops in reach, and that posts sparking real conversations get shown higher.

Meta Newsroom, Jan 2018
Instagram

Instagram head Adam Mosseri named watch time, likes and sends as the top three ranking signals. Likes matter most with your followers. Sends (shares by DM) matter most for reaching new people.

Social Media Today, 2025

The short version: a post nobody responds to tells the platform nobody cares. Your job is to make your account a place people actually talk to.

The 5 minute rule

Three non-negotiables

You don't need more posts. You need a few minutes of being a person on the app.

Rule 1

Post, then stay

Spend five minutes on the app right after you post. Reply to comments on your last few posts. Like and respond to photos parents tag you in. Leave a real comment on two or three local pages: the PTA, the school district, the coffee shop down the street.

Rule 2

Comments are customer service

If a parent asks "How much is camp?" and you reply three days later, that sale is gone. Check comments and DMs once every 24 hours, and answer every single one. A quick reply beats a perfect one.

Rule 3

Local beats polished

Polished graphics are great. Parents still trust people more than logos. Once a week, post a simple Story or photo of your staff, your front desk, or a kid nailing something for the first time in your space. It doesn't need to be perfect. It needs to be real.

Not sure what to snap? Pick one:

  • Meet the teamA staff member and one fun fact about them
  • First time momentA customer nailing something for the first time
  • Behind the scenesSetting up before the doors open
  • Customer shout-outA quote from a happy customer, with their permission
  • This week's projectWhat you're working on right now
  • Your space at its bestA quiet morning or a packed Saturday

See the difference

One comment, two outcomes

Posting and ghosting
Do you guys still have spots for the spring break camp? 🙏Mon 7:42pm
Hi! Yes, check our website for details.Thu 10:15am
Oh we already signed up somewhere else, thanks thoughThu 11:02am
Post and engage
Do you guys still have spots for the spring break camp? 🙏Mon 7:42pm
We do! 6 spots left for ages 5 to 8. Sending you the link in a DM now 💛Mon 8:05pm
Just booked! Can't waitMon 8:31pm

Your routine

15 minutes a day, tops

Put it on your calendar like a class. Same time every day.

WhenWhat to doTime
Before you postReply to anything still waiting on your last post2 min
Right afterStay on the app. Answer the first comments as they land.5 min
Once a dayClear DMs and comments. Every one gets a reply.5 min
Once a dayComment on 2 or 3 local pages or parent posts3 min
Once a weekOne real, unpolished Story or photo from your location5 min

Asking for engagement

Invite it. Don't beg for it.

Sounds like a person

  • "Which camp week works best for your crew?"
  • "Comment 'schedule' and we'll send it over."
  • "Tag the friend who needs a Saturday off."
  • One clear ask per post

Sounds like a robot

  • "Smash that like button!"
  • "Tag 3 friends to win!"
  • "Like, comment, share, and follow!"
  • Three different calls to action in one caption

Quick check

How's your week going?

0 of 5. Start with the first one.

Rather have it handled?

We plan, write, and schedule your posts, then show you exactly where your five minutes a day make the biggest difference.